Returns
We want you to be happy with your product. If for any reason you are unsatisfied with any non-engraved JeffersonBrass item, contact us within 30 days of your purchase, and we'll refund your money or give you credit towards a future purchase. We will immediately issue you a Return Authorization Code. You may not return an item without a Return Authorization Code. In the event a merchandise return is received after 30 days from the ship date, we reserve the right to charge a re-stocking fee of 20%. Returns and exchanges may be refused if received after 90 days from the ship date.
Please remember to carefully wrap the product in the original shipping box. Include a copy of the original Order Confirmation emailed to you (if you cannot find this, you may use a copy of the packing list enclosed with your order.) We recommend using an insured shipping method with tracking to ensure your package arrives safety at our warehouse. We are not responsible for items damaged on the return shipping. Once your return is received, our Quality Assurance Department will review it. You will receive email notification regarding your return or exchange within fourteen business days. We will refund your order amount less shipping charges. Items that show signs of wear or have been engraved, altered, or damaged in any way cannot be accepted for return.